Network, device and SIM
Bought your chatr phone from TSC?
For orders placed at TSC, visit TSC.ca.
How do I return a phone I bought at TSC?
The easiest way to return your phone to TSC is by generating a return label online. Visit Return Instructions on TSC.ca to get started.
How do I track my phone order from TSC?
To track your phone order, simply visit TRACK YOUR ORDER on TSC.ca.
How do I contact TSC about my phone order?
To get in touch with TSC about your order, visit Contact Info on TSC.ca.
Update your Access Point Name (APN) settings
To use chatr data on your non-chatr device, you must update your APN settings.
chatr data APN settings:
- Access point name: chatrweb.apn
- APN Protocol: IPv4v6
- APN Roaming Protocol is IPv4v6
chatr MMS APN settings:
- Access point name: chatrweb.apn
- MMS URL: http://mms.chatrwireless.com
- MMS proxy address: mmsproxy.chatrwireless.com
- MMS port: 80
If you have an Apple device:
- Some iOS versions allow you to change the APN settings in:
- Settings > Cellular > Cellular Data Network, set to: chatrweb.apn
- For iOS9 or later:
- You can immediately use chatr data on your iPhone or iPad
Compatible device frequencies for chatr’s network
Our network is compatible with devices that use the following frequencies:
- LTE: 700MHz, B12 | 850MHz, B5 | 1900MHz, B2, B25 | 1700/2100MHz (AWS) B4, B66 | 2600MHz, B7
Signal coverage varies in different areas due to the frequencies used by cell towers. If your device supports a wider frequency range, it can connect to more networks, resulting in better reception and coverage wherever you go.