Support

You can update, add or remove your card information easily through the my chatr app or online.

• Use the My chatr app. Download here.
• Sign-in to My chatr online here

 

Not yet registered? Complete your profile here.

Select ‘account’ and then ‘manage payments’. From there, you can remove, add or update any credit cards on file. Please note if you are on auto-pay you do require one credit card on file to make your monthly payment.

Please note calls to customer care may incur service charges for payment related inquiries.

If you are new customer, you can enroll in any one of our auto-pay plans and activate your service.

If you are an existing chatr customer, you can enroll in auto-pay by selecting the "Enroll in auto-pay" link in the auto-pay box available in My chatr at any time.

To pay your monthly plan fee and any chatr pay-per-use charges, you can use the following methods of payment:

• Auto-pay: Sign up with auto-pay using using your credit card, Visa Debit or Debit Mastercard. This preauthorized payment service uses automatic payments, so you never have to worry about topping up your account.
• Top-Ups: Top up your account every month using a credit card, Visa Debit, Debit Mastercard or buying a chatr top-up card from a chatr retail location. chatr top-up cards are available in $5, $10, $25, $40 and $50 denominations.

The easiest way to top up your account using a credit card, visa debit or debit mastercard is through the My chatr app.

 

1. Download the My chatr app or sign in to My chatr
2. Click ‘manage payments’
3. You have the option of a one-time credit card payment or to enroll in Auto-pay
4. Here you will also have the option to save your card on file so you can take advantage of topping-up through text message.

In addition to chatr stores there are over 10,000 essential retail businesses across Canada where you can purchase chatr top-up cards, including:

 

Grocery Stores

Loblaws, Provigo, Maxi, Sobeys, IGA, Super C, Metro, Walmart, No Frills, Real Canadian Superstore, Food Basics, Fresh Co, Fortinos, Zehrs, Safeway, Adonis

 

Drug Stores

Shoppers Drug Mart, Pharmaprix, Jean Coutu, Uniprix, Proxim, PharmaChoice, Familiprix, Brunet

 

Gas Stations

Esso, Petro-Canada, Shell, Husky, Pioneer, Canadian Tire Gas+, Ultramar, Groupe Harnois, Chevron, Provi-Soir, MacEwen, Mobil

 

Convenience Stores and Others

Gateway Newstands, 7-Eleven, Rabba Fine Foods, Hasty Market, Daisy Mart, Mac's, Couche-Tard, Circle K, AMDEQ, Quickie, Dépanneur 7 Jours, Zesty Market, Canada Post, Boni-Soir