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At chatr Mobile, we’re committed to building an inclusive and accessible experience for all Canadians.

Frequently Asked Questions

Accessibility Feedback Process

We’re committed to providing excellent customer service and welcome your feedback to improve the accessibility of our products and services. Rogers Communications will use your feedback to shape our accessibility plan related to the Accessible Canada Act. Rogers Vice President, Customer Care, Experience and Planning is responsible for receiving accessibility feedback.

This process can be used to give accessibility feedback about Rogers brands including, chatr Mobile, Rogers, Fido, Cityfone and Rogers Media.

You can provide feedback or request alternative formats of this process by email, telephone, or mail. Please specify in your request if you need print, large print, braille, audio format or electronic format.

We acknowledge all feedback unless it’s anonymous. Anonymous feedback can only be provided by telephone or mail.


Include Accessibility Feedback in the email subject line.



Hours of Operation: 9 a.m. - 10:00 p.m.

Tell the Customer Solution Specialist that you’re calling to share accessibility feedback.


Rogers Communications,

Accessibility Feedback

333 Bloor St. E

Toronto, ON M4W 1G9