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At chatr Mobile, we’re committed to building an inclusive and accessible experience for all Canadians.

Frequently Asked Questions

Accessibility Feedback and Plan

We welcome your feedback about any accessibility barriers you’ve experienced with us or feedback about the Rogers accessibility plan

If your issue isn’t specific to accessibility (e.g., you’re looking for information about your account, billing, or technical support) please visit the contact us page.

The Manager for Accessibility is responsible for addressing accessibility feedback. You can provide feedback by online form, email, phone, or mail. We will acknowledge accessibility feedback received, other than feedback provided anonymously. If contact information is shared, we may follow up with you. Personal information you provide will remain confidential and will be managed following privacy laws. This information will only be shared per these laws or with your consent.

If you need a description of the accessibility feedback process or the accessibility plan in a different format, please contact us. We can provide it in print, large print, braille, audio, electronic format, or other agreed-upon formats.

Online form

Accessibility feedback form

Share your accessibility feedback with us through this online form.


Accessibility feedback line:

1 (866) 247-0000

Mon–Sun: 9am to 10pm


Email accessibility feedback

Include “Accessibility Feedback” in the subject line.


Manager for Accessibility

Rogers Communications, Accessibility Feedback

333 Bloor St. E, Toronto, ON M4W 1G9