chatr FAQs

Welcome to your one-stop source for information about chatr mobile. If you have any questions about your chatr mobile phone service, like how to use certain chatr features, or how local talk zones actually work – you'll get your answers here!
Chatr Unlimited Local Talk Zone Plans
1. More about chatr Unlimited Local talk zone plans

An Unlimited Local talk Zone is a physical area where all your talk is UNLIMITED.

As long as you’re in an Unlimited Local talk zone, you’ll enjoy the perks of your plan. And if you’re out of your Local zone, we’ve still got you covered but some charges will apply to your usage. Make sure to add some extra money to your account so that you can keep enjoying the perks of your plan! To learn more about Local Talk zone check out chatr Coverage map.

2. What happens when I travel outside of a Local talk zone?
If you travel outside of your Local talk zone, we've still got you covered but charges will apply to your usage. Make sure to add some extra money to your account so that you can keep enjoying the perks of your plan! For the most carefree mobile phone service, we personally recommend signing up for chatr auto-pay with your credit card or Visa Debit card.

See our pay-per-use rates.
3. How do I know when I’m going to be charged for a call?

There are only a few things to consider:

  1. When you’re in Canada and in an Unlimited Local talk zone there’s no charge for calls to numbers in your designated Local zone. If you’re out of a Local talk zone, pay per use charges will apply for usage.
  2. Who I’m calling: if you’re calling someone outside your designated Local talk zone, pay-per-use charges will apply.
  3. If you’re travelling outside of Canada or calling international numbers, pay-per-use charges will apply.
4. What happens if I travel outside Canada?
Travelling the world? Lucky you! Please note that pay-per-use charges will apply for any talking, texting or data. Review the latest roaming rates and to check the compatibility of your phone with the destination you're travelling to. Learn more about pay-per-use charges while roaming.
5. What happens if I'm in the middle of a call and drive outside of an Unlimited Local talk zone? Am I charged?
If you start a call in an Unlimited Local talk zone, the entire call is treated like you're in your Local zone. Same goes if you start a call outside of an Unlimited Local talk zone, the whole call is treated (and charged) as if you're outside of your Local zone.
6. Can I make International calls on my phone?

You sure can! Before you make a call, look at our International long distance rates.

These calls are rated by the minute. If you’re out of an Unlimited Local talk zone, international long distance rates are charged on top of your out-of- zone per minute rates.