There are many convenient ways to top up your account. To pay your monthly plan fee and any chatr pay-per-use charges, you can use the following methods of payment:
Enroll in auto-pay using your credit card, Visa Debit or Debit Mastercard. This preauthorized payment service uses automatic payments, so you never have to worry about topping up your account.
Use a credit card, Visa Debit or Debit Mastercard to make a one-time payment
Purchase a chatr top-up card from a chatr retail location.
Once you choose your method of payment you can top up free of charge in the following ways:
Download the My chatr app or sign in to My chatr to enroll in auto-pay, make a one-time credit card or Visa/Mastercard payment, or enter the PIN number from a chatr top-up card.
Please note calls to customer care may incur service charges for top-up related inquiries.
In addition to chatr stores there are over 10,000 essential retail businesses across Canada where you can purchase chatr top-up cards, including:
Loblaws, Provigo, Maxi, Sobeys, IGA, Super C, Metro, Walmart, No Frills, Real Canadian Superstore, Food Basics, Fresh Co, Fortinos, Zehrs, Safeway, Adonis
Shoppers Drug Mart, Pharmaprix, Jean Coutu, Uniprix, Proxim, PharmaChoice, Familiprix, Brunet
Esso, Petro-Canada, Shell, Husky, Pioneer, Canadian Tire Gas+, Ultramar, Groupe Harnois, Chevron, Provi-Soir, MacEwen, Mobil
Convenience Stores and Others
Gateway Newstands, 7-Eleven, Rabba Fine Foods, Hasty Market, Daisy Mart, Mac's, Couche-Tard, Circle K, AMDEQ, Quickie, Dépanneur 7 Jours, Zesty Market, Canada Post, Boni-Soir
Yes! chatr accepts both autopay and one-time credit card payments using international credit cards.
You can pay with Visa®, Visa® Debit, MasterCard®, MasterCard® Debit or American Express. Credit cards from countries subject to trade sanctions may not be accepted for payment.
The easiest way to top up your account using a credit card, visa debit or debit mastercard is through the My chatr app.
Download the My chatr app or sign in to My chatr
Click ‘manage payments’
You have the option of a one-time credit card payment or to enroll in Auto-pay
Here you will also have the option to save your card on file so you can take advantage of topping-up through text message.
To pay your monthly plan fee and any chatr pay-per-use charges, you can use the following methods of payment:
Auto-pay: Sign up with auto-pay using using your credit card, Visa Debit or Debit Mastercard. This preauthorized payment service uses automatic payments, so you never have to worry about topping up your account.
Top-Ups: Top up your account every month using a credit card, Visa Debit, Debit Mastercard or buying a chatr top-up card from a chatr retail location. chatr top-up cards are available in $5, $10, $25, $40 and $50 denominations.
You can update, add or remove your card information easily through the my chatr app or online.
Select ‘account’ and then ‘manage payments’. From there, you can remove, add or update any credit cards on file. Please note if you are on auto-pay you do require one credit card on file to make your monthly payment.
Please note calls to customer care may incur service charges for payment related inquiries.
If you miss your anniversary date, your mobile phone service and account balance will be put on hold and you won’t be able to use your plan. Once you’ve made the monthly payment, you will be able to use your chatr plan.
Please note: the date of your payment will become your new anniversary date.