chatr FAQs

Welcome to your one-stop source for information about chatr mobile. If you have any questions about your chatr mobile phone service, like how to use certain chatr features, or how local talk zones actually work – you'll get your answers here!
accessibility

At chatr mobile, we’re committed to a carefree experience for everyone. We’re really proud of our special needs services, and we love that they help so many people. Our customer service agents have been trained on how to assist all our customers who may have an accessibility need or question.

1. What's Message Relay Service?
  • Message Relay Service (MRS) allows a customer who has a hearing or speech disability to make and receive calls via TTY or over the Internet.

    In a TTY Relay call, a relay operator sends messages to your chatr phone via TTY-based text conversations.

    In an IP Relay call, the relay operator sends messages online via a web page or an instant messaging application. chatr mobile currently supports message relay via a web page.

2. How do I access Message Relay Services?
From a mobile Device
  • To access MRS via TTY from a mobile device please call *7-1-1

From a Webpage
  • To access MRS via IP Relay online please register to obtain your username and password
  • Already registered? Please login here
3. What accessibility features does my chatr phone have?

To further enhance the level of mobile phone service we offer, chatr mobile provides our customers with special needs a selection of chatr phones with various accessibility features.

MOTO E
MOTO E
  • Screen reader (TalkBack): TalkBack is a screen reader that's included on your Android device. TalkBack uses spoken feedback to describe your actions and to tell you about alerts and notifications.
  • Switch access: Switch access enables you to control your device with one or more switches. For users with limited mobility, switch access provides an alternative to using the touch screen.
  • Braille support (BrailleBack): BrailleBack is an add-on accessibility service that lets you connect a supported refreshable braille display to your Android device via Bluetooth. BrailleBack works with TalkBack for a combined speech and braille experience, allowing you to input text and interact with your Android device.
  • Power button ends call: When this setting is enabled, you can simply press your device's power button to end a call. This setting can make it faster and easier to hang up.
  • Speak passwords: This setting controls TalkBack spoken feedback as you type passwords.
  • Accessibility shortcut: The accessibility shortcut allows you to enable TalkBack quickly, without the use of sight. This feature can be useful if your device has multiple users. Use the shortcut on the lock screen to temporarily enable accessibility until the device is unlocked.
  • Touch & hold delay: This setting allows you to adjust the amount of time required for your device to notice that you're touching an object on the screen. Users with limited dexterity might prefer to use a longer touch and hold delay.
  • Captions
  • Magnification gestures
  • Large text
  • High contrast Text
  • Text-to-speech output
  • Color inversion
  • Color correction
LG L1
LG L1
  • Mobility features support tabletop operation
  • Speakerphone and Bluetooth capabilities
  • Voice dialing and answer
  • Automatic redial
  • Predictive text messaging and touch screens
  • TTY mode
ZTE Z222
ZTE Z222
  • Mobility features support tabletop operation
  • Speakerphone and Bluetooth capabilities
  • Voice dialing and answer
  • Automatic redial
  • Predictive text messaging and touch screens
  • TTY mode
  • HAC (Hearing Aid Compatibility) mode
ZTE Z432
ZTE Z432
  • TTY mode
  • HAC (Hearing Aid Compatibility) mode
LUMIA 635
LUMIA 635
  • Hearing: Vibrating alerts, HAC (M3/T3), BT neckloop compatible, TTY support
  • Vision: Vibrating alerts, voice recognition, font magnification, voice commands, customizable home screen, high contrast mode, screen magnification
  • Physical skills: voice commands, customizable home screen, speakerphone, speed dial, voice recognition
LG F4NR
LG F4NR
  • Hearing assist mode
  • Text to speech
  • Multiple language capability
  • One-touch speakerphone
  • TTY support
  • Speed dial 8 entries and voicemail
CONTACT US
Need to get a hold of us?
Try us through any of these ways:
chatr Customer Service:
1-800-485-9745
(Monday to Friday, 9am-9pm,
Saturday and Sunday, 9am-6pm.)