DATA MANAGEMENT POLICY

(1) This policy applies to customers on a Talk,Text and Data Plan. This policy should be read in conjunction with the chatr Terms of Service and the chatr Acceptable Use Policy. All defined terms that are not defined here shall have the same meaning as in the chatr Terms of Services.

(2) If your data usage in a month exceeds your 3G speed data allotment, you can continue to use data with no overage charge, but managed data speeds will be reduced from up to 3 Mbps to up to 64 kilobits per second (for both download and upload) until your Anniversary Date. Many applications that do not require high bandwidth (such as email and web browsing) should not be significantly affected by this speed reduction. Applications that will likely be affected by this speed reduction are those that demand higher bandwidths (for example video streaming).

(3) Many handsets have the ability to keep track of your monthly data usage. To further assist you in managing your data usage, we will send you text messages when you are close to reaching your monthly 3G speed data allotment at no additional charge.

(4) Chatr may also enhance performance of its mobile wireless network by optimizing video streaming. Optimizing video streams may result in faster load times and fewer or no playback interruptions or stalls during common mobile usage. Due to the small screen size of a smartphone or tablet, the impact on image quality should be minimal or unnoticeable. Video optimization can also lower mobile customers’ data usage and create less network congestion. Optimization may occur with all detected video streamed over the chatr network in Canada (including Extended Coverage), as well as foreign networks. Optimization does not apply to streaming over WiFi, video messages or conferencing, nor to videos saved to your device.

(5) Rogers First Priority Service provides priority access to first responders, public safety officials, and critical infrastructure personnel. In the rare event that demand for network resources exceeds expected peak capacity, such as during natural disasters or threats to public safety, data connections from these users are prioritized by the mobile network.

As a result, during these rare events, chatr users connecting to sites in the same area may experience slightly slower speeds and delayed response times when using data services, such as browsing and uploading or watching videos (all applications treated equally). In extremely rare cases, data connections could need to be re-initiated. 9-1-1 service is never impacted.


IN-ZONE DATA MANAGEMENT POLICY

Formerly known as the Fair Use Policy.

(1) This policy applies to customers with our in-zone data services. This policy should be read in conjunction with the chatr Terms of Service and the chatr Acceptable Use Policy. All defined terms that are not defined here shall have the same meaning as in the chatr Terms of Services.

(2) Our in-zone data services must originate and be used within the chatr data zones.

(3) If your in-zone data usage in a month exceeds your 3G speed data allotment, you can continue to use data with no overage charge, but managed data speeds will be reduced from up to 3 Mbps to up to 64 kilobits per second (for both download and upload) until your Anniversary Date. Many applications that do not require high bandwidth (such as email and web browsing) should not be significantly affected by this speed reduction. Applications that will likely be affected by this speed reduction are those that demand higher bandwidths (for example video streaming).

(4) Many handsets have the ability to keep track of your monthly data usage. To further assist you in managing your data usage, we will send you text messages when you are close to reaching your monthly 3G speed data allotment at no additional charge.

(5) Pay-per-use rates apply when you are outside of a chatr data zone. An easy way to check if you are in or out of a chatr data zone is to dial *#555# then press the send/call button for an on-screen notification. Check chatrmobile.com/coverage and chatrmobile.com/faq for more information about our zones and how they work.

(6) Chatr may also enhance performance of its mobile wireless network by optimizing video streaming. Optimizing video streams may result in faster load times and fewer or no playback interruptions or stalls during common mobile usage. Due to the small screen size of a smartphone or tablet, the impact on image quality should be minimal or unnoticeable. Video optimization can also lower mobile customers’ data usage and create less network congestion. Optimization may occur with all detected video streamed over the chatr network in Canada (including Extended Coverage), as well as foreign networks. Optimization does not apply to streaming over WiFi, video messages or conferencing, nor to videos saved to your device.

(7) Rogers First Priority Service provides priority access to first responders, public safety officials, and critical infrastructure personnel. In the rare event that demand for network resources exceeds expected peak capacity, such as during natural disasters or threats to public safety, data connections from these users are prioritized by the mobile network.

As a result, during these rare events, chatr users connecting to sites in the same area may experience slightly slower speeds and delayed response times when using data services, such as browsing and uploading or watching videos (all applications treated equally). In extremely rare cases, data connections could need to be re-initiated. 9-1-1 service is never impacted.