Accessibility

Message Relay Service (MRS) allows a customer who is deaf, deaf-blind, hard of hearing or has difficulty with speech to communicate through a relay operator via a teletypewriter (TTY) or over the Internet.

In a TTY Relay call, a relay operator sends messages to your chatr phone via TTY-based text conversations.

In an IP Relay call, the relay operator sends messages online via a web page or an instant messaging application. Chatr mobile supports message relay via a web page and an app.

NOTE: Your IP Relay username and password are separate from your My chatr account details. If you wish to log in to My chatr account, please log in here.

From a mobile device

• To access MRS via TTY from a mobile device, please call *7-1-1

 

From a webpage

• To access MRS via IP Relay online, please register to obtain your username and password. Registration is for persons who are deaf, deaf-blind, hard of hearing, or have difficulty with speech.
• Already registered? Please log in here or download the app from the Google Play or iOs app stores. Make sure to download the app called IP Relay Canada.
  • Please ensure that the IP Relay Canada app is kept updated as older versions may cause the app to not function correctly.

 

Voice callers to IP Relay: call the toll-free IP Relay number at 1-855-801-5862 and provide the operator with the access number of the IP Relay user you wish to contact.

NOTE: Your IP Relay username and password are separate from your My chatr account details. If you wish to log in to My chatr account, please log in here.

Visit Welcome to IP Relay for tips and FAQs about using IP Relay services.

Residents of Quebec, view the Terms and Conditions and register for Text with 911 (T9-1-1)

Text with 911 (T9-1-1)

Text with 911 (T9-1-1) allows customers who are deaf, deafened, hard of hearing or speech impaired (DHHSI) to text an emergency 911 operator after dialing 911. To use this service, chatr customers must register and it may take up to 48 hours to activate. Your account must be active, and your wireless device must support both voice and text to use T9-1-1.

Compatible Devices for Customers using T9-1-1

To use the T9-1-1 service, users must have a compatible handset (i.e. the wireless device must support voice and text simultaneously). Grey market or non-certified chatr devices have not been tested and may not support T9-1-1 service.

All chatr mobile devices launched since 2013 and the following wireless devices have been tested and found to support T9-1-1 service.

Compatible handsets launched prior to 2013:

• LG L3
• LG A133CH
• LG P505CH

In an emergency, dial 911 on your mobile device and select Call or Send to place an emergency voice call. You do not need to communicate by voice, but you must monitor your device's display to make sure the call is connected.

Shortly after the call is connected, you’ll get a text message from a 911 call centre. Reply with the information requested by the call taker and keep the phone connected to make sure the call taker can assist you.

Visit Text with 9-1-1 to view T9-1-1 call centre rollout schedules, FAQs and for additional support.