chatr FAQs

Welcome to your one-stop source for information about chatr mobile. If you have any questions about your chatr mobile phone service, you'll get your answers here!
Paying For Your Chatr Service


1. How do I add money to my chatr account?

The easiest way to manage your monthly chatr payments is with auto-pay. You can sign up with auto-pay using your credit card, Visa Debit or Debit Mastercard. This preauthorized payment service uses automatic payments, so you never have to worry about toping up your account.

To enroll in Autopay:


If you prefer to top up your chatr account monthly you can do this using a credit card (Visa, MasterCard, American Express), Visa Debit, Debit Mastercard or buying a chatr top-up card from a chatr retail location.

2. What are the payment methods I can use on my chatr account?

To pay your monthly plan fee and any chatr pay per use charges, you can use the following methods of payment:


Auto-pay

Sign up with auto-pay using using your credit card, Visa Debit or Debit Mastercard. This preauthorized payment service uses automatic payments, so you never have to worry about toping up your account.


Self pay

Top up your account every month using a credit card (Visa, MasterCard, American Express), Visa Debit, Debit Mastercard or buying a chatr top-up card from a chatr retail location. chatr top-ups available in $5, $10, $25, $40 and $50 denominations.


3. Where can I buy a chatr top-up card?
You can purchase a chatr top-up card at any chatr Retailer, Gas Station or Major Grocery Store. Find a store near you.
4. How can I top-up my account?

There are two easy ways to top up your account:

1. Use a chatr top-up card

2. Use a credit card, Visa Debit or Debit Mastercard


Once you choose your payment method you can top up your account the following ways:


Use the My chatr app to top up your account. Download here.


Sign-in to My chatr online here


Using the My chatr app or website to manage your account is free of charge. Calls to customer service may incur charges, click here to learn more.

5. Can I pay with Visa Debit or Debit Mastercard?

Yes, you can sign up for auto-pay or top up your account monthly using Visa Debit or Debit Mastercard.


6. What is a chatr top-up?

A chatr top-up is a one-time payment to your account that covers your monthly plan fee and any extras not included in your plan.

7. Does the balance in my chatr account ever expire?

You can use your chatr account balance as long as the current month’s plan fee has been paid.

If you fail to make your full monthly payment, you cannot use the account balance or any services associated with your plan. After you successfully make your full monthly payment, you will be able to use your account balance.

If you don't pay your monthly plan fee for three consecutive months your chatr account is deactivated and any remaining balance expires.

8. How do I change my method of payment?
There are many different ways you can change your method of payment:

Use the My chatr app to manage your account. Download here.


Sign-in to My chatr online here


Using the My chatr app or My chatr online to manage your account is free of charge. Calls to customer service may incur charges, click here to learn more.