Extended network coverage
We’ve got great news to share near and far! With Extended Coverage, you can now go further than ever with your chatr service. You’re covered in even more places across Canada at no extra charge (within the limits of your plan). Enjoy access to Extended Coverage by making sure data roaming is on in your device settings. On most devices, you’ll see EXT appear when using Extended Coverage.
Extended Coverage is available within Canada only and is meant for limited and occasional use. So, most of your monthly usage must occur on the chatr network.
Who's eligible for Extended Coverage?
All nation-wide plans qualify for Extended Coverage. You just need to have a compatible device with data roaming turned on (for access to data services). chatr in-zone plans aren’t eligible for Extended Coverage.
Do I need to do anything to start using Extended Coverage?
Talk and text services will work once your device connects to Extended Coverage. To use the internet for email, maps and more, just make sure data roaming is turned on in your device settings.
How will I know when I’m using Extended Coverage?
When your device is no longer connected to the chatr network in Canada, you get connected to Extended Coverage automatically. It’s also possible that your device will connect to Extended Coverage within the geographical areas covered by the chatr network (including in major urban centres) when your device is no longer connected to the chatr network. On most devices, you’ll see EXT or a roaming indicator on your device screen.
Will I get charged a fee when I’m connected to Extended Coverage?
There’s no additional charge to use your device with Extended Coverage. Any talk, text, or data you use while connected to Extended Coverage gets deducted from your plan. Just like when you’re connected to the chatr network.
Will my experience be different while connected with Extended Coverage?
Your device will always connect to the chatr network if it’s available. Once you travel outside the chatr network area, your device will automatically connect to Extended Coverage, if available. It’s also possible that your device will connect to Extended Coverage within the geographical areas covered by the chatr network (including in major urban centres). If you’re on a call when you connect to Extended Coverage, the call will drop. Once you see EXT appear on your device screen, you can call back to complete your call.
A few enhanced features might not be available, including:
4-1-1 Directory Assistance Call Completion Pound numbers (#) and short codes
- 2-1-1: Community Information
- 3-1-1: Non-Emergency Municipal Government
- 5-1-1: Weather & Traveller Information
- 7-1-1: Access to Message Relay Service (MRS) by the deaf
- 8-1-1: Non-urgent Health Teletriage Services
You’ll have access to emergency services (911) in Extended Coverage. chatr and our roaming partners may, without notice, change geographical coverage areas. chatr isn't liable for any loss suffered because of any disruptions or outages to Extended Coverage, or because of any changes to areas where Extended Coverage is available.