Extended network coverage

Go further with your chatr service using Extended Coverage.

• Enjoy coverage in more places across Canada at no extra cost (within plan limits).

• To access Extended Coverage, make sure that data roaming is on in your device settings.

• On most devices, EXT is displayed when using Extended Coverage.

• Extended Coverage is available only within Canada and is meant for limited and occasional use.

Remember, the majority of your monthly usage should still take place on the chatr network.

About Extended Coverage

Extended Coverage eligibility

• All nation-wide plans get Extended Coverage.
• You need to have a compatible device with data roaming turned on (for access to data services).
• In-zone plans from chatr aren’t eligible for Extended Coverage.

Getting started with Extended Coverage

• Talk and text services will work automatically when your device connects to Extended Coverage.

• To use the internet for email, maps, and more, make sure data roaming is turned on in your device settings.

Know when you’re using Extended Coverage

• When your device is no longer connected to the chatr network in Canada, it will connect to Extended Coverage automatically.

• Your device may connect to Extended Coverage in areas covered by the chatr network, including major urban centers, when it's not connected to the chatr network.

• On most devices, EXT or a roaming indicator will be displayed on your device screen.

Fees for Extended Coverage

• There are no additional charges for using Extended Coverage.

• Any talk, text or data you use while connected to Extended Coverage will be deducted from your plan, just like when you're connected to the chatr network.

Expected experience when using Extended Coverage

• Your device will always try to connect to the chatr network first when it's available.
• When you go outside the chatr network area, your device will automatically connect to Extended Coverage if it's available.
• It may also connect to Extended Coverage in areas covered by the chatr network, including major urban centers.
• If you're on a call when you connect to Extended Coverage, the call will drop, but you can call back when EXT is displayed on your device screen.

Some enhanced features might not be available, including:

• 4-1-1 Directory Assistance Call Completion for numbers with pound (#) and short codes.
• N-1-1 codes:
• 2-1-1: Community Information
• 3-1-1: Non-Emergency Municipal Government
• 5-1-1: Weather & Traveller Information
• 7-1-1: Access to Message Relay Service (MRS) by the deaf
• 8-1-1: Non-urgent Health Teletriage Services
• You’ll continue to have access to emergency services (911) in Extended Coverage.

 

chatr and our roaming partners may change geographical coverage areas without notice. chatr isn't liable for any losses caused by disruptions, outages to Extended Coverage, or changes in Extended Coverage areas.