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All you need to know about changing your phone number

If you want to change your chatr cellphone number, you’re in the right place! Only the account holder on the account can request a phone number change. You can’t choose a specific number or sequence of numbers.

Things to know

  • You can’t change your telephone number online or in a chatr store. Call us by dialling *611 on your phone, we’re happy to help!
  • Your anniversary date will change to the date the telephone number change was completed on (for 29th, 30th, 31st the anniversary date will reset to the 28th of the month).
  • The telephone number change is immediate except for some cases (such as porting your number to chatr). It may take up to 24 hours before the number changes.
  • Make sure you notify your contact list that your phone number has changed, once the change is complete.
  • Your voicemail will be reset, and all your messages will be erased.
  • Reboot your phone after changing your chatr phone number to make sure the change takes effect.
  • You can’t revert to your old number once the phone number change is complete.
  • There's a fee to complete a Telephone Number Change.


How do I change my chatr phone number?

If you’re the account holder, call us by dialling *611 from your chatr phone. We’re happy to help! Once your telephone number change is complete, reboot your phone to make sure the change takes effect, it’s that easy!