Manage auto-pay
Sign in to your My chatr account to manage auto-pay. Learn how to enroll or unenroll in automatic payments, update your payment method and find FAQs about the auto-pay bonus.
Table of contents
How to enroll in auto-pay
How to unenroll from auto-pay
Manage your payment card for auto-pay
FAQ
Related links
How to enroll in auto-pay
Steps
- Sign in to My chatr. If you don’t have an account, set one up now.
- Select Enroll under Auto-pay.
- Follow the on-screen instructions to enroll in auto-pay.
How to unenroll from auto-pay
Steps
- Sign in to My chatr. If you don’t have an account, set one up now.
- Select Unenroll under Auto-pay.
- Follow the on-screen instructions to unenroll in auto-pay.
How to change the payment card assigned to auto-pay
Steps
- Sign in to My chatr. If you don’t have an account, set one up now.
- Go to the Profile tab and select Manage under Saved cards.
- Next to the card you want to use for auto-pay, select Use this card for auto-pay.
- Check the box to agree to save your payment card details for future payments.
- Select Save.
Need help? Visit us in-store.
FAQ
You’ll automatically get the auto-pay bonus when you sign up for an eligible auto-pay plan. Eligible plans are marked with an auto-pay bonus on our plans page. View our current plans to see if yours is eligible. The bonus will be added to your account within 48 hours of your anniversary date after payment is processed.
If you’re already a chatr customer on an auto-pay plan, you’ll receive your bonus on your next anniversary date after enrolling in auto-pay.
Check if you’re getting an auto-pay bonus by signing in to your My chatr account. Review the auto-pay details under the My chatr tab. If you’re enrolled, a confirmation message will display.
No. Bonus data resets each month and doesn't carry over. Any unused data will be lost.
You’ll get the bonus each month as long as you’re enrolled in auto-pay.
Your auto-pay bonus is linked to your current chatr plan and may not apply to your new plan. Check our current plans to find out which ones are eligible for the auto-pay bonus.
We accept Visa, Visa Debit, MasterCard, MasterCard Debit or American Express.
Yes, we accept international credit cards.
You can use Visa, Visa Debit, MasterCard, MasterCard Debit or American Express. Credit cards from countries under trade sanctions may not be accepted.