Transfer your existing Canadian phone number to chatr
Whether you're using your own phone or getting a new one from us, you can easily transfer your existing Canadian phone number to chatr for free. We accept mobile, landline, or fax number transfers.
Once you have a chatr SIM card or phone with a temporary number active, you can begin.
1. Preparing for your number transfer
- Keep your current phone service and SIM card active throughout the transfer.
- Don’t remove the SIM card from your current phone until the transfer is finished.
- Your previous service will be canceled automatically after the transfer.
2. Start your transfer request
To activate your SIM card with us and transfer your number, you'll need this information from your previous provider:
- For mobile line transfer: account number, PIN or password, IMEI or ESN.
- For landline transfer: account's billing last name and service address.
- Make sure the account has the same last name as your chatr account.
Now you can activate your SIM card online or visit a chatr store to start the transfer.
3. Confirm and complete your transfer
- You'll get a text message from your previous provider on the phone with the number you're transferring.
- Reply Yes within 90 minutes to confirm the transfer. Otherwise, you'll need to restart the process.
- If there are issues with the transfer, we'll call you for the required information.
- Once the transfer is complete, you'll receive a text message from your previous provider.
- Mobile transfers are completed within 2.5 hours, while landline transfers take about 2 business days.
- Call 1-800-485-9745 or visit Rogers number portability to check if your transfer to chatr is complete, you’ll be directed to the Rogers website.
Important
- You’ll receive a text message from us when the transfer of your number is complete.
- If you don't receive a text message within the timelines, restart your device.
- Your chatr temporary number will automatically change to the number you want to transfer.
- If you used T9-1-1 service (Text with 911) with your previous provider, you’ll need to register for it again.
Learn more at: Accessibility
FAQ
Make sure to have your previous service provider's SIM card in your phone to receive their text message. If you can't reply in time, contact us for a new transfer request.
The transfer will be cancelled if:
You reply No to the text message from your previous service provider. You don’t respond Yes to that text message within 90 minutes. The information you provided is invalid or incorrect.
No, you don’t have to pay to transfer your number to us. But, you’re still responsible for any agreements you have with your current service provider, such as paying cancellation fees or any outstanding balance (if applicable).
- The transfer duration may be longer, depending on your current service provider.
- You need to deactivate any alarm system connected to your landline before requesting the transfer. Your previous service provider will deactivate your internet service connected to the landline during the transfer process.
If you recently requested to transfer your phone number to another provider, chatr will send you a text message to provide authorization and complete your request.
chatr svc msg: We received a request to transfer your mobile number to another service provider. To approve this request, reply YES. To cancel it, simply reply NO. For security reasons, you only have 90 minutes to send us your reply. If you don’t answer within this time, the transfer request will automatically be cancelled. Questions? Give us a call at 1-800-485-9745
You will need to reply “Yes” to the text message we’ve sent you.
Please reply “no” to the text message we’ve sent you. If you do not respond to the text message, it will automatically expire after 90 minutes.