Transfer your number to chatr

Whether you’re keeping your old phone or choosing a new one, you can transfer your number from any Canadian provider, including landlines, to chatr for free! Just make sure your chatr and non-chatr services are active before you start.

   

Table of contents

How to transfer your number to chatr

How to order a chatr SIM or eSIM

How to get a chatr phone number

My transfer isn’t complete yet. Was it cancelled?

FAQ

Related links

   

How to transfer your number to chatr

Before you start

It’s important to keep your current, non-chatr, service active and not remove your SIM card. Your number must remain active for the transfer to work. Your old service will cancel automatically once the transfer is done and any saved voicemails will be erased.

During the transfer, we’ll use your current chatr phone number as a temporary number. When the transfer is complete, the number you're bringing to chatr will replace your temporary one.

You’ll need:

• An active chatr SIM or eSIM. Haven’t activated it yet? Activate your SIM now.
• A chatr phone number.
• A My chatr account.

For mobile transfers you’ll need one of these:

• Account number from your non-chatr provider (find it on a past bill or contact your other provider if you can’t find it).
• Password or PIN for your non-chatr account (contact your other provider if you can’t remember it).
• 15-digit IMEI number of your mobile phone (dial *#06# from your phone to find it).

For landline transfers you’ll need:

• Billing name and service address for your non-chatr account. The last name on both your chatr and other service provider's accounts must match.

Steps

• Sign in to My chatr. If you don’t have an account, set one up now.
• Go to the Profile tab and select Transfer number to chatr under Manage account.
• Follow the on-screen instructions to complete the transfer.

For mobile numbers:

• We’ll send a text message to the number you’re transferring. Reply "Yes" within 90 minutes to confirm the transfer. If you don’t reply in time, your request will be cancelled and you’ll have to start over. Didn’t get the text? Contact your old provider’s validation team for help and then resubmit your request.
• We’ll complete the transfer within 2.5 hours of your reply and text you when it’s done. Once complete, your transferred number will show in your My chatr account. If you don't get a text, restart your phone and check again.

For landlines:

• The transfer will be completed within 2 business days of receiving your request.

Make sure to your activated chatr SIM is installed and restart your phone.

If there are any issues with transferring your number, we’ll call you to get the information that we need to complete the transfer.

You’ll also receive a text message from your previous service provider when the transfer of your number is completed.

How to order a chatr SIM or eSIM

You can get your chatr SIM card online with free shipping or visit a store to buy a SIM or eSIM.
Order a SIM now.

   

How to get a chatr phone number

• When you activate your service with chatr, you pick a new number.
• This number can be temporary or permanent, depending on whether you transfer your existing Canadian number from another provider to replace it.
• If you aren’t sure what your chatr number is, check the chatr service agreement you received when you activated your service.

   

My transfer isn’t complete yet. Was it cancelled?

The transfer will be cancelled if:

• You reply “No” to the text message that your previous service provider sends you.
• You don’t respond to that text message with a “Yes” within 90 minutes.
• The information that you’ve submitted is invalid or incorrect.

Make sure your old provider’s SIM card is in your phone to receive their text message. If you miss the reply window, try submitting the transfer request again or visit us in-store and we’ll send a new one.

Need help? Visit us in-store.

Related links

Set up My chatr account

Manage voicemail

Change your phone number