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What we are doing to help keep our customers, employees and communities connected and safe.

We are in the midst of a situation that touches us all on a very personal level. Our heartfelt concern goes out to all families directly impacted by COVID-19.

Our top priority is ensuring the health and safety of our customers, partners and employees.

We would like to share our commitment to continuing to serve Canadians and keeping our customers connected to the people and things that matter most.

Safely reopening stores to serve you better

As provinces from coast-to-coast are preparing to reopen, we have reopened many chatr retail locations across Canada to provide you with the services you need. To ensure the safety and comfort of our team members and customers, we are following best practices recommended by local and international public health authorities throughout our entire operations. This includes increased safety tools and sanitizing procedures, plus enhanced health and safety protocols, for all customer-facing activities.

When visiting a chatr store, please follow your local and provincial government guidelines regarding wearing masks and other PPE. You can also contact your local chatr store for our most up-to-date information on in-store safety procedures.

We have built resiliency across our operations with contingency plans to ensure we keep our customers connected. We are actively monitoring our network performance and are ready to manage capacity quickly if we see greater consumer demand or usage patterns change significantly.

You can also purchase chatr top-up cards at select grocery stores, drug stores, gas stations and convenience stores across the country.

What you can do online

chatr online services provide a convenient option for customers who would prefer to shop or get support online.

You can easily manage all of your chatr services online or through the Mychatr app, including topping up the account, enrolling in auto-pay, checking your account balance or making a plan change.

You can also find answers to many Frequently Asked Questions on our Support page.

We also continue to provide a variety of service options that new and existing chatr customers can access beyond our retail stores. Our agents are available every day via Facebook Messenger and Twitter.

FAQ