chatr FAQs

Welcome to your one-stop source for information about chatr mobile. If you have any questions about your chatr mobile phone service, like how to use certain chatr features, or how local talk zones actually work – you'll get your answers here!
Service Features

Your chatr mobile account comes with a number of standard and available features. Here are a few of the more common questions about them.

1. What’s voicemail and how is it charged to my chatr account?

Voicemail answers calls when you are unavailable. With chatr mobile voicemail, you can always check your messages when it’s convenient for you. Voicemail lets you record a personal (friendly, of course!) greeting and stores up to ten three-minute messages for a maximum of five days.

Voicemail retrievals are included in all plans except the Unlimited Local Talk ($20) plan.

Note: Voicemail is included in the $25/month plan only for new plan activations as of July 23, 2015.

Deposited messages are free of charge with your chatr Unlimited talk plans.

While travelling outside of the coverage included in your plan, retrievals of your messages will cost 25¢/minute if you're on an Unlimited Local Talk Plan (you are not charged an additional airtime fee on top of this per minute rate). While travelling outside of Canada, regardless of which chatr mobile plan you're on, voicemail retrievals are subject to the per-minute roaming rates.

2. If I don't pay my monthly plan fee, can callers still leave messages on my chatr phone voicemail?
If you don't pay your monthly plan fee, you won't receive any benefits of your mobile phone service, and that includes voicemail service. Your callers will hear a recorded message, "The number you are calling is unavailable. Please try again later."
3. How do I set up voicemail on my chatr phone?

Press and hold the “1” key on your phone and follow the prompts to set up your chatr mobile voicemail service. If this is not working, turn your chatr phone off, wait a couple of minutes, turn it back on and try again.

On your voicemail menu, you can:
  • Personalize your greeting
  • Check messages
  • Reset your voicemail access password
  • Change your voicemail language preference
If you would like step-by-step assistance with this, please watch our helpful How-to video on setting up your voicemail.
4. I forgot my voicemail passcode - now what?
If you can’t remember your chatr mobile voicemail password, call customer service by dialing *611 from your chatr phone and they will help you.
5. What’s the call display feature on my chatr phone?
Call display is a service that lets you see the phone number of people calling you, and shows other people your chatr phone number when you call them. And yes, it’s included in all chatr mobile plans at no additional charge.
6. What’s call forwarding and how is it charged to my chatr account?

Call forwarding is a service available with your chatr mobile plan. It lets you forward your calls to another phone number if you’re not able to take calls on your chatr phone.

  • To Activate, dial *21* (10 digit phone number)# and press Send
  • To Cancel, dial ##21# and press Send
  • To check status dial *#21# and press Send

Pay- per-use charges apply if you are forwarding to a number that is considered long distance to the chatr coverage included in your plan. Call forwarding is not available to international phone numbers and will not work while you’re roaming.

7. What is group calling and how is it charged to my chatr account?

Group calling is a cool service included in your chatr mobile plan that lets you add up to four parties to a call already in progress. This service works while you’re in Canada.

Pay- per-use charges apply for each party connected whether you’re calling while outside of the chatr coverage included in your plan or calling numbers that are considered long distance to your chatr plan coverage.

To use Group Calling:

See your phone's user manual or:

  • Dial the first number, and connect
  • Put the first call on hold
  • Dial the second number, and connect
  • Connect the two calls by pressing the "Link" or "Connect" command
  • Repeat steps until up to 5 parties are linked.
  • End the conference call by pressing the 'End' key
8. What's call waiting and how is it charged to my chatr account?

Our chatr mobile call waiting service lets you know when there’s another incoming call while you’re chatting with someone else. You’ll hear an audible beep on your chatr phone, and you just have to put the first call on hold to get the second one coming in. You’re popular!

Pay- per-use charges apply for each party connected whether you’re calling while outside of the chatr coverage included in your plan or calling numbers that are considered long distance to your chatr plan coverage.

9. How do I send a text message from my chatr phone?
  • Select Messages on the main screen of your chatr phone.
  • Click the Menu button and choose Compose SMS Text
  • Choose a name from your address book or choose Use Once (found at the top of your address book list & enter the mobile number of your recipient)
  • Type your message (up to 160 characters) and press Send
10. Hey, my friend told me they didn't receive my text – what gives?
There is no specific period of time that text messages will be sent. Unfortunately, there is also a slight risk that your message may not be delivered, as many factors may contribute to delivery. Sometimes, you may experience inconsistencies in message delivery if the receiving party is away from their home network, service providers have made changes, or the recipient has recently changed their cell phone provider while maintaining their original phone number. Messages from your chatr phone not delivered after 72 hours will be deleted.