chatr FAQs

Welcome to your one-stop source for information about chatr mobile. If you have any questions about your chatr mobile phone service, you'll get your answers here!
Data Services

Travelling with chatr data
chatr data and chatr data phones
1. What data plans are available on chatr?
Data add-ons are available on our Talk & Text plans. Data is included in our Talk, Text and Data plans. Check out our coverage map for more details.
2. What is a data add-on?
A data add-on is an allotment of data that you have access to each month which you may purchase out of the available data add-on options.
3. How is chatr data usage calculated?
Data usage is rounded to the next full KB.
4. What is the data overage rate above my data bucket?
5¢/MB in Canada. Outside of Canada regular data roaming rates apply.

Data usage is rounded to the next full KB.
Travelling with chatr data
1. Can I use my chatr data add-on for data while in the US?
Yes, but data roaming rates apply ($6/MB in the US).
2. Can I use my chatr data add-on for data while travelling Internationally?
Yes, but data roaming rates apply ($30/MB Internationally).
chatr data and chatr data phones
1. Can I get a Nano or Micro chatr SIM for a smartphone?
chatr offers Micro or Nano SIMs required for smartphones. However, you will need to re-configure APN settings of your smartphone if you are going to use a non chatr device.
2. Can I use chatr data with my non-chatr phone?

In order to use chatr data on your own phone, you will need to update your APN settings.

If you have an iPhone/iPad:

  • For some iOS versions, you can view the APN settings on your device in Settings > Cellular > Cellular Data Network and change it to chatrweb.apn
  • For iOS5 to iOS8, please click www.chatrmobile.com/setmyiphone from the internet browser of your iPhone/iPad to get the settings automatically pushed to your device.
  • For iOS9 or later you can use chatr data on your iPhone/iPad immediately.

If you have another type of phone (Android, Symbian, etc.)

For chatr data:
  • The data APN <Access Point Name> is chatrweb.apn
For chatr MMS settings:
  • The MMS APN <Access Point Name> is chatrweb.apn
  • The MMS URL is http://mms.chatrwireless.com
  • The MMS IP address is 205.151.11.11
  • The MMS port is 8080
3. What is the speed of data transfer?
Speed of data transfer may vary based on device, topography and environmental conditions, network congestion and other factors.
4. Does Apple’s “iMessage” work with chatr data service?

iMessage is only compatible with chatr data if you register iMessage using your Apple ID.

Regular data usage and rates apply when using iMessage.

Please note: Unfortunately, our customer care reps cannot trouble shoot Apple products (including iPhones, iMessage and Apple IDs) because we don’t offer Apple products.