chatr FAQs

Welcome to your one-stop source for information about chatr mobile. If you have any questions about your chatr mobile phone service, you'll get your answers here!
Data Plus
1. What is Data Plus?
Data Plus allows customers on a Talk & Text plan with data add-ons or Talk, Text & Data plans to purchase additional data once their data allotment has been reached.

If you have a Talk & Text plan with data add-on, Data Plus provides an additional data allotment until your next anniversary date. With Data Plus, you do not pay pay-per-use data charges.

If you have a Talk,Text & Data plan, Data Plus provides an additional 3G speed allotment until your next anniversary date.
2. What are the Data Plus options?
There are 2 Data Plus options available.

If you have a Talk & Text plan with data add-on, Data Plus is $5 for 200 MB.

If you have a Talk, Text & Data plan, Data Plus is $5 for 500 MB of 3G speed data.
3. When can I purchase a Data Plus add-on?
If you have a Talk & Text plan with data add-on, you can purchase Data Plus when you have reached 75% of your data allotment.

If you have a Talk, Text & Data plan, you can purchase Data Plus when you have reached 90% of your data allotment at 3G speed.
4. How do I purchase Data Plus?

There are a number of convenient ways to purchase Data Plus:

  1. My chatr app: The most convient way is to download the My chatr app. When you are eligible to purchase Data Plus, a button will appear in the upper right of the home screen.
  2. My chatr online: As soon as you are eligible to purchase Data Plus, a link will appear on your My chatr dashboard under "Quicklinks".

5. How do I check my Data Plus balance?
Your Data Plus allotment is added to your remaining data balance.

To check your data balance:

Use the My chatr app. Download here.

Sign-in to My chatr online here
6. What happens once I have exhausted my Data Plus allotment?
You can purchase a maximum of 3 Data Plus during your billing cycle.

If you have a Talk & Text plan with data add-on and have purchased 3 Data Plus, you can continue using data at the pay-per-use rate of 5c/MB in Canada.

If you have a Talk,Text & Data plan, and have purchased 3 Data Plus, you can continue using data at a reduced speed until your next anniversary date.
7. Will I be notified when I am nearing the end of my Data Plus allotment?
Yes, you will receive the following SMS notifications related to Data Plus:

Talk & Text plan with data add-on: when you have reached 75% and 100% of your data allotment

Talk, Text & Data plan: when you have reached 90% and 100% of your data allotment at 3G speed.
8. How many Data Plus can I purchase?
You can purchase up to 3 Data Plus before your next Anniversary Date.
9. When does my Data Plus allotment expire?
Data Plus allotments expire on your Anniversary Date and do not roll over to your next billing cycle.
10. How can I pay for Data Plus?
There are 3 ways to pay for Data Plus:

- Using your existing chatr account balance
- Or, one-time credit card, Visa Debit or Debit Mastercard payment
- Or, chatr top-up card