chatr FAQs

Welcome to your one-stop source for information about chatr mobile. If you have any questions about your chatr mobile phone service, you'll get your answers here!
Account Info

General questions about your chatr account.

1. How do I activate my chatr account?

Once you have a chatr SIM card, there are two simple ways to activate your chatr mobile service:

1) Visit

2) Visit a chatr retail location near you.Find a store

2. My chatr account has now been activated. How do I keep it going?

The easiest way to manage your monthly chatr payments is with auto-pay. You can sign up with auto-pay using your credit card, Visa Debit or Debit Mastercard. This preauthorized payment service uses automatic payments, so you never have to worry about toping up your account.

To enroll in Autopay:

  • Sign in to your chatr account
  • Go to Manage Your chatr payments
  • Select Enroll in Auto-pay to top-up your chatr account easily online.

If you prefer to top up your chatr account monthly you can do this using a credit card (Visa, MasterCard, American Express), Visa Debit, Debit Mastercard or buying a chatr top-up card from a chatr retail location.

3. What is a chatr anniversary date?

The date you activate your chatr mobile phone service is your anniversary date. Your monthly plan fee is deducted from your account on this day each month. If you are enrolled in auto-pay, your plan fee is automatically charged to your card on your anniversary date. If you are managing your own payments, please make sure you have enough money in your account to cover your plan fee by 3:00 AM Central Time on your anniversary date each month.

If you miss making a payment on your anniversary date, the date of your next payment will become your new anniversary date.

Note: if you activate on the 29th, 30th or 31st of the month, your anniversary date will be set to the 28th of each month.

4. What happens if I forget to top up my chatr account on my anniversary date?

If you miss your anniversary date, your mobile phone service and account balance will be put on hold and you won’t be able to use your plan. Once you’ve made the monthly payment, you will be able to use your chatr plan. Please note: the date of your payment will become your new anniversary date.

5. How do I check my chatr account balance?
There are many options to check your account balance:
  • Use the My chatr app. Download here.
  • Sign-in to My chatr online here
  • Text 'help' to 611

Using the My chatr app or website to manage your account is free of charge. Calls to customer service may incur charges, click here to learn more.

6. How do I manage or change my chatr account?

Managing your chatr account is easy.

  • Use the My chatr app. Download here.
  • Sign-in to My chatr online here
7. How is airtime charged to my chatr account?
Calls from your chatr phone are billed by the minute. Partial minutes are rounded up to the next full minute.
8. How do I opt out of receiving marketing communications?
At chatr, we have a policy of protecting our customer’s privacy. Sign into your My chatr account to change or edit your marketing preferences (SMS and Email) and go to the Account Details section. Click on "Edit account profile" to view your current settings and/or edit. Please note that changes to your preferences may require up to 10 days to take effect.
9.How do I update my personal information?
You can update your personal and account information easily through the my chatr app or online:
  • Use the My chatr app. Download here.
  • Sign-in to My chatr online here

Not yet registered? Complete your profile here
Select ‘account’ and then ‘personal profile’ to make edits to your name, username, email or address.

10. I received a text message about transferring my phone number. Did it come from chatr?
If you recently requested to transfer your phone number to another provider, chatr will send you a text message to provide authorization and complete your request.

chatr svc msg: We received a request to transfer your mobile number to another service provider. To approve this request, reply YES. To cancel it, simply reply NO. For security reasons, you only have 90 minutes to send us your reply. If you don’t answer within this time, the transfer request will automatically be cancelled. Questions? Give us a call at 1-800-485-9745.

How do I accept the chatr phone number transfer to another service provider:
You will need to reply “Yes” to the text message we’ve sent you.

What if I don’t want to complete the transfer:
Please reply “no” to the text message we’ve sent you. If you do not respond to the text message, it will automatically expire after 90 minutes.

My phone is lost, stolen or broken:
Please contact us at 1-800-485-9745 if you’re not able to complete the authorization from your device.

11. What do I need to do to transfer my phone number to chatr?
You will receive a text message from your current carrier to your existing number. You then have 90 minutes to provide authorization for your phone number transfer request. The text message will not be sent to the chatr temporary number.
You will have to leave your phone on, with your existing carrier SIM card in, in order to receive and complete the transfer authorization from your current carrier.