contact us

Most of our stores have now reopened, please visit our store locator to find a convenient location near you. You can also continue to top-up at select grocery stores, drug stores, gas stations and convenience stores across Canada.
Social media


Tweet @chatrmobile for a quick response
7 days a week from 8am - midnight (EST)


7 days a week from 8am - midnight (EST)


Sign into My chatr online or download our mobile app to manage your account free of charge. If you prefer to speak to a customer service representative, please note that processing fees may apply for some requests.
Visit our FAQs for more information.

From your chatr phone:

North America, dial *611

International, dial 1-514-734-7232

Monday - Friday: 9am - 9pm (EST)

Saturday & Sunday: 9am - 6pm (EST)

Chatr Locations
Use our store locator to find the chatr mobile location closest to you.
Mailing Address
chatr mobile
333 Bloor Street East, 8th Floor
Toronto, Ontario M4W 1G9
General Inquiries
You’re also welcome to submit a comment or question to one of our chatr customer service representatives right now.
*Are you an existing chatr mobile customer?
*Enter your chatr mobile phone number, Postal Code and Date of birth.
*chatr mobile number
*Date of birth
Commission for Complaints for Telecom-television Services (CCTS) CCTS is an independent agency whose mandate is to resolve complaints of consumers about their telecom and TV services, and complaints of small business customers about their telecom services, free of charge. If you have a complaint about your telephone, wireless, internet or TV service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you.
To learn more about CCTS, you may visit its website at or call toll-free at 1-888-221-1687.