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What we are doing to help keep our customers, employees and communities connected and safe.

We are in the midst of a situation that touches us all on a very personal level. Our heartfelt concern goes out to all families directly impacted by COVID-19.

Our top priority is ensuring the health and safety of our customers, partners and employees.

We would like to share our commitment to continuing to serve Canadians and keeping our customers connected to the people and things that matter most.

As an essential service, we remain open to serve you

The health and safety of our customers and team members continues to be our top priority. We are following best practices recommended by local and international public health authorities throughout our entire operations.

Here are some of the measures in place at all of our stores:

  • Increased cleaning of common areas
  • Frequent, thorough handwashing
  • Frequent wiping of all surfaces
  • Practising physical distancing – only 3 customers permitted in-store at a time


During this time, our stores will remain open to serve you for essential services including topping up your account. You can also purchase chatr top-up cards at select grocery stores, drug stores, gas stations and convenience stores across the country..

Updates for Customers in ‘Lockdown’ Regions

For customers residing in lockdown regions our stores remain open to serve you for essential services only, the list of essential services include:

  • Critical activations
  • Prepaid top-up cards
  • SIM card swaps
  • Accessory sales


When visiting a chatr store, please follow your local and provincial government guidelines regarding wearing masks and other PPE. You can also contact your local chatr store for our most up-to-date information on in-store safety procedures.

What you can do online

chatr online services provide a convenient option for customers who would prefer to shop or get support online.

You can easily manage all of your chatr services online or through the Mychatr app, including topping up the account, enrolling in auto-pay, checking your account balance or making a plan change.

You can also find answers to many Frequently Asked Questions on our Support page.

We also continue to provide a variety of service options that new and existing chatr customers can access beyond our retail stores. Our agents are available every day via Facebook Messenger and Twitter.