frequently asked questions
Hey there, if you have any questions about your chatr wireless phone or service, like how it works or how to check your voicemail, this is your one-stop information centre to get answers. Have a look and you’ll find the most common “how-to’s”.
chatr unlimited zones

A chatr unlimited zone is the area where all your talk or your talk and texting are UNLIMITED depending on which plan you’re on. If you’re on our Unlimited Talk plan, your unlimited talking covers the province you’re in. And if you’re on our Unlimited Talk & Text plan, your unlimited talking and texting covers all of Canada! As long as you’re in a chatr unlimited zone, you’ll enjoy the perks of your chatr unlimited plan.

If you’re out of a chatr unlimited zone, no worries! We’ve still got you covered but some charges will apply to your usage so be sure to add some extra money to your account so that you can keep enjoying the perks of your unlimited plan.

Another bonus of our chatr zones is that there are several of them across the country so your chatr unlimited plan works the same when you’re in any of these chatr unlimited zones. Awesome!

Information for chatr Ottawa zone customers:
Ottawa Zone Customers with a 613 or 819 area code who are on the Unlimited Talk plan can make unlimited outgoing calls within the province of Ontario while located anywhere within the Ottawa zone.

If you travel outside of your chatr unlimited zone, no worries, we've still got you covered but some charges will apply to your usage. Be sure to add some extra money to your account so that you can keep your talking and texting going.
Click here for our pay-per-use rates.

 
Don’t worry! We’ll try to make it easy for you…
There’s only a few things to consider when you’re talking or texting:
1. Where am I: when you’re in Canada, you’re either going to be in a chatr zone, or out of a chatr zone. If you’re out of a chatr unlimited zone… No worries! We’ve still got you covered but some charges will apply to your usage.
2. Who I’m calling: if you’re on the Unlimited Talk plan, extra chatr charges will apply if you’re calling someone outside the province you’re in. There’s no charge if you’re calling someone in your province. If you’re on the chatr Unlimited Talk & Text plan, you get to call or text anywhere in Canada, for no charge!
3. If you’re travelling outside of Canada or calling international numbers, pay-per-use charges will apply.
 

Travelling the world? Lucky you! Please note that pay-per-use charges will apply for any talking or texting you do. Click here to see the latest calling rates and to check the compatibility of your phone with wherever you're travelling to.

 

If you start a call in a chatr unlimited zone, the entire call is treated like you're in a chatr unlimited zone. Same goes if you start a call outside of a chatr unlimited zone, the whole call is treated (and rated) as if you're outside of a chatr unlimited zone, even if you drive inside a chatr unlimited zone.

You sure can! Click here for our International long distance rates
By the way, these calls are rated by the minute. And, if you’re out of a chatr unlimited zone, international long distance rates are charged on top of your out-of- zone per minute rates.

 
contact us
Need to get a hold of us?
Try us through any of these ways:
chatr Customer Service:

1-800-485-9745

(Monday to Friday, 9am-9pm,
Saturday and Sunday, 9am-6pm.)