chatr FAQs

Welcome to your one-stop source for information about chatr mobile. If you have any questions about your chatr mobile phone service, like how to use certain chatr features, or how local talk zones actually work – you'll get your answers here!
T911 Emergency Service

Text with 9-1-1 (T9-1-1)

Text with 9-1-1 (T9-1-1) allows customers that are members of the Deaf, Hard of Hearing or Speech Impaired (DHHSI) community to communicate with an emergency 9-1-1 operators via text-message once they have registered for the service.

As of January 23, 2014 chatr will be T9-1-1 service ready across Canada (where local emergency 9-1-1 call centres have made the necessary upgrades to support T9-1-1 service). To view T9-1-1 call centers roll out schedules and FAQs, visit www.textwith911.ca. Registration for the service is available now

Compatible Devices for Customers using T9-1-1

To use the T9-1-1 service, users must have a compatible handset (i.e. the wireless device must support voice and text simultaneously). Grey market or non-certified chatr devices have not been tested and may not support T9-1-1 service.

All chatr mobile devices launched since 2013 and the following wireless devices have been tested and found to support T9-1-1 service.

Compatible handsets launched prior to 2013:

  • LG L3
  • LG A133CH
  • LG P505CH
CONTACT US
Need to get a hold of us?
Try us through any of these ways:
chatr Customer Service:
1-800-485-9745
(Monday to Friday, 9am-9pm,
Saturday and Sunday, 9am-6pm.)