frequently asked questions
Hey there, If you have any questions about your chatr wireless phone or service, like how it works or how to check your voicemail, this is your one-stop information centre to get answers. Have a look and you’ll find the most common “how-to’s”.
chatr top-ups
You can find chatr top-ups at chatr stores and the following retail partner locations:
  • 7-Eleven®
  • Best Buy
  • Canadian Tire Petroleum
  • Value Mobile
  • chatr Stores
  • Esso
  • Future Shop
  • Husky
  • London Drugs
  • Mohawk
  • Petro Canada
  • Pharmasave
  • Pioneer Petroleum
  • Sears
  • Shell
  • Shoppers Drug Mart
  • Telephone Booth
  • Value Mobile
  • Wireless Wave
  • Zellers
Find a store nearest you
 
There are four simple ways to do this:
1. Visit chatrwireless.com:
  • - Step 1: Sign in to your chatr account with your username and password
  • - Step 2: Select to top-up with a credit card or chatr top-up
  • - Step 3: provide info as prompted
2. From your chatr phone and using a chatr top-up:
  • From your chatr phone, key in: *233* PIN number # then press SEND
  • IMPORTANT: Key in all characters at once before pressing the SEND key. There are no commas, spaces, pauses.
3. Need a speedy top-up? Dial *FILL (*3455) and top-up on your credit card without the hassle.
  • $80 worth of chatr Bonus Credit sound good? Dial *FILL (*3455) and enroll in Auto-pay automatically PLUS add $10 credit to your account every month for 8 months.
4. Call chatr Customer care:
  • If you have difficulties doing a top-up, a chatr rep will be happy to help you.
  • Just dial *611 from your chatr phone (it’s free!)

Yes, if you’re on auto-pay, you can also use chatr top-ups to put extra money in your account. Your preauthorized charges will still continue unless you unsubscribe to auto-pay.

If you’re on auto-pay and reach the maximum balance, we’ll give your credit card a break and will only resume automatic charges when there’s enough room. You don’t have to do a thing.

chatr top-ups allow for one-time payments to your chatr account, and are available in $10, $25, $40 and $50 denominations.

For first-time activation, the chatr unlimited plan requires a $25 top-up or greater, and the chatr unlimited talk & text plan requires a $40 top-up or greater.

contact us
Need to get a hold of us?
Try us through any of these ways:
chatr Customer Service:

1-800-485-9745

(Monday to Friday, 9am-9pm,
Saturday and Sunday, 9am-6pm.)