chatr FAQs

Welcome to your one-stop source for information about chatr mobile. If you have any questions about your chatr mobile phone service, you'll get your answers here!
chatr App
1. What can you do with the My chatr app?
The My chatr app lets you do the following:
  • Check your balance
  • Monitor usage in real time
  • Top up your account (credit card or top up card)
  • Change your plan
  • Change your SIM card
  • Find a chatr store
  • Check the coverage map
2. Do I need to be on a data plan to access the My chatr app?
No you do not need to be on a data plan to access the My chatr app. If you do not have a data plan you will need to connect to Wifi to access the My chatr app
3. What do I need to access the My chatr app?
To access the My chatr app you will need the following:
  1. An active chatr account
  2. A Smartphone on either Android 5.0 (or higher) or iOS 8 (or higher)

To sign-in to the My chatr app you will need to enter your chatr phone number and password. This would be the same information you enter when you sign-in to My chatr at chatrmobile.com

4. Can I track my usage in real time?

Yes the My chatr App tracks your usage in real time.

5. What devices are supported by the My chatr app?
The My chatr App supports Smartphones on either Android 5.0 (or higher) or iOS 8 (or higher)
6. Where can I download the My chatr app?

For Android, My chatr app is available on the Google Play Store (https://play.google.com/store/apps/details?id=com.chatrmobile.mychatrapp)

For iOS, My chatr app is available on the Apple App Store (https://itunes.apple.com/us/app/my-chatr/id1330668490?ls=1&mt=8)

7. I forgot my password, how do I reset it?
If you need to retrieve your password, click on the "forgot password" link on the login screen and follow the prompts.
8. Does the My chatr app get updated?
Yes, chatr is constantly adding new features to the My chatr app.