- Use the My chatr app to check your balance and manage your account. Download here.
- Sign-in to My chatr online here
- From your chatr phone, text 'help' to 611
Sign in to your chatr account.
Go to Manage Your chatr payments.
Select Enroll in Auto-pay to top-up your chatr account easily online.
If you prefer to top up your chatr account monthly you can do this using a credit card (Visa, MasterCard, American Express), Visa Debit, Debit Mastercard or buying a chatr top-up card from a chatr retail location.
The date you activate your chatr mobile phone service is your anniversary date. Your monthly plan fee is deducted from your account on this day each month. If you are enrolled in auto-pay, your plan fee is automatically charged to your card on your anniversary date. If you are managing your own payments, please make sure you have enough money in your account to cover your plan fee by 3:00 AM Central Time on your anniversary date each month.
If you miss making a payment on your anniversary date, the date of your next payment will become your new anniversary date.
Note: if you activate on the 29th, 30th or 31st of the month, your anniversary date will be set to the 28th of each month.
There are two different ways to change your chatr plan:1. Use the My chatr app to change your plan. Download here.
2. Sign-in to My chatr online here
Note: changing your plan will also change your Anniversary Date.
Use the My chatr app to access all your account information including anniversary date, monthly fee, account balance, real time usage of minutes, text and data. Download here.
Please text 'help' to 611 or manage your account at www.chatrmobile.com/mychatr
There are no hidden fees with chatr.
Using the My chatr app or website to manage your account is free of charge. Contacting customer service by phone, Twitter, or Facebook may incur charges, see below for details.
|SERVICE||MY CHATR ONLINE OR APP||CUSTOMER SERVICE||SOCIAL MEDIA|
|Account Management||Account information||Free||$5||$5|
|Change account information||Free||$5||$5|
|Payment||Enroll in autopay||Free||Free||Free|
|Top up with credit card||Free||$5||$5|
|Add or remove debit or credit card||Free||$5||$5|