Use the My chatr app to check your balance and manage your account. Download here.
• Sign-in to My chatr online here
• Dial *225# then press CALL/SEND button from your chatr phone for an on-screen notification



Using the My chatr app or website to manage your account is free of charge. Calls to customer service may incur charges, click here to learn more.

The date you activate your chatr mobile phone service is your anniversary date. Your monthly plan fee is deducted from your account on this day each month. If you are enrolled in auto-pay, your plan fee is automatically charged to your card on your anniversary date. If you are managing your own payments, please make sure you have enough money in your account to cover your plan fee by 3:00 AM Central Time on your anniversary date each month.

If you miss making a payment on your anniversary date, the date of your next payment will become your new anniversary date.

Note: if you activate on the 29^th, 30^th or 31^st of the month, your anniversary date will be set to the 28^th of each month.

There are two different ways to change your chatr plan:

1. Use the My chatr app to change your plan. Download here.
2. Sign-in to My chatr online here

Note: changing your plan will also change your Anniversary Date.

Use the My chatr app to access all your account information including anniversary date, monthly fee, account balance, real time usage of minutes, text and data. Download here.

Dial *100# then press the SEND/CALL button on your phone. Your anniversary date, monthly fee and account balance will appear on your screen.

There are no hidden fees with chatr.

Using the My chatr app or website to manage your account is free of charge. Contacting customer service by phone, Twitter, or Facebook may incur charges, see below for details.