chatr FAQs

Welcome to your one-stop source for information about chatr mobile. If you have any questions about your chatr mobile phone service, like how to use certain chatr features, or how local talk zones actually work – you'll get your answers here!
911 and Emergency Services
1. What is 9-1-1 emergency service?

chatr mobile customers that require emergency assistance can dial 9-1-1 any time, free on the chatr mobile network.

Depending on your location, calls are connected to the 9-1-1 service provided by the municipality or province or a local emergency service provider suited to handle the situation (e.g. a local police department).

2. Am I charged for 9-1-1 service on my chatr account?
At chatr mobile, we don’t charge a monthly fee for 9-1-1 emergency service and all calls to 9-1-1 are free of charge.
3. Can you tell me more about 9-1-1 in general?
As with regular calls, if you're underground or too far from a network antenna, the quality of your call may be affected or you may not be able to get a connection. In areas where 9-1-1 service is provided by the municipality or province, 9-1-1 calls are answered by local public safety officials. Otherwise, calls to 9-1-1 are automatically routed to a local authority.
4. How do I use 9-1-1 in an emergency?
  • Always provide your name, chatr phone number and location you are calling from.
  • Speak clearly. Unlike wireline-based E9-1-1, the emergency operator does not know your actual location until you provide this information.
  • Stay on the line for as long as the 9-1-1 operator requires.
  • Leave your handset turned on after hanging up in case the 9-1-1 operator needs to call you back.
  • Do not program 9-1-1 into your speed dial. This can lead to accidental calls that take up valuable emergency resources.
  • Calls to 9-1-1 from your mobile phone are subject to the same limitations as regular mobile calls. If you are underground or too far from a mobile network antenna, the quality of your call may be affected or you may not be able to connect to the network.
5. What is Enhanced 9-1-1?
Enhanced 9-1-1 (E911) is a computer-aided system that allows operators to respond more quickly and makes it easier to find you in an emergency.
6. Is there a fee for using Enhanced 9-1-1?
No. Enhanced 9-1-1 calls, like all 9-1-1 calls, are free of charge on your chatr phone.
7. How is Enhanced 9-1-1 different from regular 9-1-1?
E911 provides emergency operators with your chatr mobile number to call you back in case the connection is lost. It also locates the area you are in via the network antenna receiving your call. You must still, however, provide your exact location in an emergency.
8. What are Phase One and Phase Two of Enhanced 9-1-1?

Phase 1 of E9-1-1 provides the operator with your chatr phone number and the area you are in via the network antenna receiving your call.

Phase Two of E9-1-1 is designed to provide more accurate location information than Phase One. E9-1-1 emergency operators that have the necessary systems deployed will not only receive the caller’s phone number but will also receive geographic co-ordinates associated with the caller’s approximate location. A caller's location will be automatically determined using special technology enabled in the chatr mobile network and will help ensure that all callers get the proper help as quickly as possible.

Any chatr mobile customer registered on the network, using any chatr phone in an area served by E9-1-1, will have access to Phase One and Two. This includes chatr mobile customers in their local area and/or visiting an area in Canada served by E9-1-1.

Enhanced 9-1-1 may not be available in certain areas.

9. What is Alert Ready?

Alert Ready is a service designed to deliver critical and potentially life-saving emergency alert messages to Canadians.

Beginning on April 6, 2018, all wireless service providers will have the capability to distribute emergency alerts received from alerting authorities directly to consumers’ WPA-compatible wireless devices using Cell Broadcast distribution.

Wireless service providers will only receive and relay messages that are issued for threat-to-life situations.

You cannot opt out of receiving threat-to-life emergency alerts.

For more information, please visit AlertReady.ca. To ensure that your device is enabled, please contact your device manufacturer.

List of compatible devices: [Apple] iPhone 5s/6/6+/6s/6s+/7/7+/8/8+/X, [BlackBerry] DTEK50, Priv, KeyOne, [Google] Pixel, Pixel XL, Pixel 2, Pixel 2XL, [Huawei] P10, P10 Plus, P10 Lite, Nova Plus, GR5, [LG] G6, Q6, V30, [Samsung] S7, S7 Edge, S8, S8+, Note 8, Xcover 4, J3, and [Sony] Xperia.