- I’ve activated my chatr account. Now what?
- How do I check my chatr account balance?
- How can I add money to my chatr account?
- What is a chatr anniversary date?
- How do I change my chatr mobile plan?
- How can I check my account information?
- Are there any fees with my chatr mobile service?
- What is the chatr Login Contest?
Use the My chatr app to check your balance and manage your account. Download here.
- Sign-in to My chatr online here
- Dial *225# then press CALL/SEND button from your chatr phone for an on-screen notification
Using the My chatr app or website to manage your account is free of charge. Calls to customer service may incur charges, click here to learn more.
Sign in to your chatr account.
Go to Manage Your chatr payments.
Select Enroll in Auto-pay to top-up your chatr account easily online.
If you prefer to top up your chatr account monthly you can do this using a credit card (Visa, MasterCard, American Express), Visa Debit, Debit Mastercard or buying a chatr top-up card from a chatr retail location.
The date you activate your chatr mobile phone service is your anniversary date. Your monthly plan fee is deducted from your account on this day each month. If you are enrolled in auto-pay, your plan fee is automatically charged to your card on your anniversary date. If you are managing your own payments, please make sure you have enough money in your account to cover your plan fee by 3:00 AM Central Time on your anniversary date each month.
If you miss making a payment on your anniversary date, the date of your next payment will become your new anniversary date.
Note: if you activate on the 29th, 30th or 31st of the month, your anniversary date will be set to the 28th of each month.
There are two different ways to change your chatr plan:1. Use the My chatr app to change your plan. Download here.
2. Sign-in to My chatr online here
Note: changing your plan will also change your Anniversary Date.
Use the My chatr app to access all your account information including anniversary date, monthly fee, account balance, real time usage of minutes, text and data. Download here.
Dial *100# then press the SEND/CALL button on your phone. Your anniversary date, monthly fee and account balance will appear on your screen.
There are no hidden fees with chatr.
Using the My chatr app or website to manage your account is free of charge. Calls to customer service may incur charges, see below for details.
|SERVICE||MY CHATR ONLINE||MY CHATR APP||CUSTOMER SERVICE|
|Enroll in Auto-pay||Free||Free||Free|
|Top-up with credit card||Free||Free||$5|
|Add debit or credit card||Free||Free||Free|
Login to your My chatr app from the months of November to December 2019, and you will be entered to win a $100 Mastercard® Prepaid Card. The draw will take place in January 2020, and we’ll be selecting 100 lucky people! Potential winners will be contacted through email so make sure your account information is up to date.
For full contest rules, click here. No purchase necessary.Contest open to residents of Canada having reached the age of majority. Odds of winning depend on the number of eligible entries received. Math skill-testing question required to be declared a winner.