Message Relay Services allow a customer who has a hearing or speech disability to initiate and receive calls via a relay operator who transmits messages via TTY-based text conversations. To access please dial #711 from your chatr phone.

Having second thoughts about your chatr phone and service? No worries. We understand although we’re sad to see you go.

To return your phone and receive a full refund for the purchase of the phone, go back to the retail location where you purchased your chatr phone within 15 days from the date of activation and with less than 15 minutes of usage on the phone. Remember to bring the proof of purchase or original receipt as well. Please refer to the chatr Terms of Service for full conditions on our cancellation policy.

Is your phone acting up? Stop in at a chatr retail location with your phone within 30 days from the date of activation and we’ll help you get your phone back up and running in fine form.

We love the fact that we carry quality phones by some of the top manufacturers in the world. Of course, there’s the odd time when your chatr phone can go on the fritz and you’ll need to look at repair or replacement options if you’ve had your chatr phone for less than one year.

Below are details on the warranty policies by phone manufacturer.

We recommend reviewing this information before you follow up with the manufacturer directly:

• Grab the IMEI of your chatr phone
• Have your purchase date: the date you bought your chatr phone. The receipt from the chatr location will have all the details you need for this.

The SIM number is on the SIM card found inside the chatr activation kit. The actual SIM number is 20 digits long.

Check out our coverage maps to see where our chatr unlimited zones are along with our network coverage in and out of a chatr unlimited zone.

If you want to change your chatr phone number, call our friendly chatr Customer Care (*611 from your chatr wireless phone– a free call) and a chatr rep will assist you with this.

• Visit one of our chatr retail locations
• Call our chatr Customer Care at 1-800-485-9745
• online at chatrwireless.com

There’s a bunch of details we’ll need on our end so it’ll be helpful if you have a copy of your current provider’s billing statement on-hand once you’re ready to do the transfer.

The process from start to finish may take 1 to 5 business days to complete. We’ll send you a text message once it’s completed with the good news.

Yes. We’d love to have you on chatr! All you have to do is purchase a chatr wireless SIM card from any chatr retail location.

It’s important to note that the non-chatr phones must be GSM with 850/1900 mHZ frequency and unlocked.

Click here to find the user guide for your chatr phone and get more information on all the neat features it has. You can also call chatr Customer Care at 1-800-485-9745 and a chatr rep can help you get familiar with your chatr phone too.

Yes, you can dial 4-1-1 from your chatr phone and you will be connected to Directory Assistance. There is a charge of $2 per call and pay-per-use charges if you’re calling while outside a chatr unlimited zone.

Sorry to hear that. Please call us, we really do want to make you happy with your chatr service. Call chatr Csutomer care at 1-800-485-9745 to speak with one of our chatr customer service reps. If you are still not pleased with your service, please contact the chatr Office of the President at OfficeofPresident@Chatrwireless.com.

Lastly you can reach out to the Commissioner for Complaints for Telecommunications Service if you are still not satisfied. CCTS is an agency independent of the telecommunications industry, whose mandate is to resolve complaints of individual and small business retail customers about their telecommunications services. If you have a complaint about your services, including local or long distance telephone service, wireless telephone service, or Internet service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you, free of charge.

To learn more about CCTS, you may visit its website at www.ccts-cprst.ca or call toll-free at 1-888-221-1687.

chatr™ is the proud sponsor of the Phones for Food program. This program allows customers to donate any used wireless devices and accessories, to be recycled with profits going towards Food Banks Canada.

To recycle your used phone; simply drop it off at your local chatr store or send it directly to the recycling centre using the postage-paid label provided here . chatr encourages its customers to recycle unused phones and accessories to assist the Phones for Food program. Not only will you be supporting a great cause but you will also be helping the environment by reducing e-waste.