frequently asked questions
Hey there, If you have any questions about your chatr wireless phone or service, like how it works or how to check your voicemail, this is your one-stop information centre to get answers. Have a look and you’ll find the most common “how-to’s”.
Data services
Chatr Data Intro

The Unlimited Talk & Text plus Data 100 plan does not include unlimited data. It has a data bucket of 100MB.

A data bucket is an allotment of data that is given to you each month. You can check data usage on your device by keying in *225# then pressing the ‘send’ or phone key.

You can do a lot with a chatr data plan each month. Stay connected on the go!

Data usage is rounded to the next full KB.

10¢/MB in Canada. Outside of Canada regular data roaming rates apply.
Data usage is rounded to the next full KB.

In Canada, while on chatr's no worries network, there are no out-of-zone charges for data usage within your data bucket. Data usage in Canada will be deducted from your data bucket regardless of whether you are located in- or out-of-zone. Once you have exhausted your data bucket, the same overage rate applies both in- and out-of-zone in Canada (10¢/MB).

Picture and MMS messages are a great way to tell a story when a text message is just not enough. These types of messages are not included in the monthly fee:

  • Messages sent from Canada to anywhere in the world are 50¢/sent message.
  • Messages sent from the U.S. or internationally (where available) to anywhere in the world are 50¢/sent message, plus data usage charges at the applicable roaming rate (U.S. = $6/MB, International = $30/MB).

TIP! A data plan includes 100 MB of data in the monthly fee, so this is a cost efficient option for sending emails with picture attachments (a picture message is usually around 300KB).

Unfortunately, no. chatr Unlimited Talk and Unlimited Talk & Text plans do not offer pay-per-use data. To take advantage of data subscribe to a chatr data plan today.

Chatr data notifications

Unfortunately no. However, you can check your data balance anytime from your phone! Key in *225# then pressing the ‘send’ or phone key.

Yes. Your data session will stop as soon as your data bucket is depleted. At this time, you will receive a text notification. If you have extra funds in your account, you can continue to use data at the pay-per-MB rate of 10¢/MB in Canada.

Yes. You will receive a notification once every 24 hours when using data in the U.S or Internationally. Don’t forget to top-up with extra funds before your trip!

Travelling with chatr data

Yes, but data roaming rates apply ($6/MB in the U.S.). Make sure you have extra funds in your account before your trip!

Yes, but data roaming rates apply ($30/MB Internationally). Check if data is available and that you have extra funds in your account before your trip!

Chatr data and chatr data phones

You can use chatr data on the following chatr phones: Nokia C3 ‘The Associate’, LG A133 ‘The Catch’, LG P505 ‘The Social’, Sony Ericsson txt pro ‘The Speedster’, Nokia C2-02 ‘The Appeal’.

We don’t have a hardware upgrade discount program because we don’t like term contracts. All chatr phones have super low prices so you can purchase a new chatr data phone at any time.

Unfortunately no, chatr data cannot be used on any BlackBerry® device. BlackBerry® devices will not work on chatr data plan, however a BlackBerry® can be used on our chatr non-data plans such as the Unlimited Talk and Text plan.

chatr and BlackBerry® functionality is not available. Currently, there are no plans to offer BlackBerry® Data Services for chatr wireless (BES, BIS, BBM, PIN messages, or browsing).

No, BlackBerry® Messenger and BlackBerry® PINs will not work.

chatr does not sell or provide Micro SIMs required an iPhone 4, but we can give you the settings required to make data work on a non-chatr device. You will need to configure your iPhone with these settings because we don’t have technical support or trouble shooting information for any iPhone devices. chatr data settings are always available “key data settings FAQ”

We are aware there are tools available to perform this task in the marketplace, but chatr does not support or supply micro SIMs nor the cutting of SIM cards.

Yes. chatr will supply the settings required to make chatr data available on your non-chatr phone. However, it is your responsibility to configure your non- chatr phone, as we cannot troubleshoot non- chatr phone technical issues. Please contact your phone manufacturer for help on configuring your device.

To use chatr data and MMS, you’ll need to input a few key settings into your phone.

For chatr data:
  • The data APN <Access Point Name> is chatrweb.apn
For chatr MMS settings:
  • The MMS APN <Access Point Name> is chatrweb.apn
  • The MMS URL is http://mms.chatrwireless.com
  • The MMS IP address is 205.151.11.11
  • The MMS port is 8080

Yes, but at this time we do not recommend or supply technical support for tethering with your phone, due to the large amount of data usage while using this feature. chatr data plans are designed for emailing, surfing the web, instant messages and keeping you socially connected on-the-go.

Of course! Devices that have Wi-Fi capability can use data on a Wi-Fi network where permitted. Check out chatr phone features and specifications to see which phones are Wi-Fi compatible.

No. At this time, we don't support premium content payment through your chatr account. The chatr on-device portal (mobile webpages) does not offer premium content to be downloaded. However, ringtones, games, and apps may be downloaded from other non- chatr mobile pages and paid for with a credit card or accepted payment method. Regular data usage and rates apply.

Speed of data transfer may vary based on handset, topography and environmental conditions, network congestion and other factors.

iMessage is only compatible with chatr data if you register iMessage using your Apple ID.

Regular data usage and rates apply when using iMessage.

Please note: Unfortunately, our customer care reps cannot trouble shoot Apple products (including iPhones, iMessage and Apple IDs) because we don’t offer Apple products.

Chatr data settings support for the Chatr Nokia C3

Follow these steps and you’ll be ready to surf the web and keep connected on-the-go!

Internet settings:
From the Nokia C3 home screen:
  • Click “Menu”
  • Select “Settings”
  • Select “Configuration”
  • Select “Personal settings”
  • Select “Add new”
  • Select “Access point”
  • Select “Access point settings”
  • Select “Bearer settings”
  • Select “Packet data access pt.”
  • type “chatrweb.apn” (without quotations) then select “Ok”
    Press “Back” 3 times to get to the personal accounts menus
  • While “My access point” is highlighted select “options” and select “Activate” (“Activated as preferred access point” will confirm)
  • When you first use data, select “My access point”
MMS/Picture Message Settings:
From the Nokia C3 home screen:
  • Click “Menu”
  • Select “Settings”
  • Select “Configuration”
  • Select “Personal settings”
  • Select “Add new”
  • Select “Multimedia msg.”
  • Select “Server address” and type "http://mms.chatrwireless.com” (without quotations) then select “Ok”
  • Select “Use pref. access pt.”, Select “No”
  • Select “Access point settings”
  • select “Proxy" and select "Enable"
  • Select “Proxy address” and type “205.151.11.11” (without quotations) then select “Ok”
  • Select “Proxy port” and type “8080” (without quotations) then
  • select “Ok”
  • Select “Bearer settings”
  • Select “Packet data access pt.” and type “chatrweb.apn” then select “Ok”
  • Press “Back” 3 times to get to the personal accounts menus
  • While “My multimedia message” is highlighted select “options” and select “Activate” (“Activated for Multimedia messages” will confirm)
  • Remember that regular MMS pay-per-use rates apply.
contact us
Need to get a hold of us?
Try us through any of these ways:
chatr Customer Service:

1-800-485-9745

(Monday to Friday, 9am-9pm,
Saturday and Sunday, 9am-6pm.)