chatr Wireless customers that require emergency assistance can dial 9-1-1 any time, free on the chatr Wireless network.

Depending on your location, calls are connected to the 9-1-1 service provided by the municipality or province or a local emergency service provider suited to handle the situation (e.g. a local police department).

At chatr, we don’t charge a monthly fee for 9-1-1 emergency service and all calls to 9-1-1 are free of charge. In Quebec, a 40¢ per month Municipal Tax for 9-1-1 is charged by the province – but we gladly pay this tax for you if you’re a Quebec customer.

As with regular calls, if you're underground or too far from a network antenna, the quality of your call may be affected or you may not be able to get a connection. In areas where 9-1-1 service is provided by the municipality or province, 9-1-1 calls are answered by local public safety officials. Otherwise, calls to 9-1-1 are automatically routed to a local authority.

• Always provide your name, wireless phone number and location you are calling from.
• Speak clearly. Unlike wireline-based E9-1-1, the emergency operator does not know your actual location until you provide this information.
• Stay on the line for as long as the 9-1-1 operator requires.
• Leave your handset turned on after hanging up in case the 9-1-1 operator needs to call you back.
• Do not program 9-1-1 into your speed dial. This can lead to accidental calls that take up valuable emergency resources.
• Calls to 9-1-1 from your wireless phone are subject to the same limitations as regular wireless calls. If you are underground or too far from a wireless network antenna, the quality of your call may be affected or you may not be able to connect to the network.

Enhanced 9-1-1 (E911) is a computer-aided system that allows operators to respond more quickly and makes it easier to find you in an emergency.

No. Enhanced 9-1-1 calls, like all 9-1-1 calls, are free of charge.

E911 provides emergency operators with your chatr number to call you back in case the connection is lost. It also locates the area you are in via the network antenna receiving your call. You must still, however, provide your exact location in an emergency.

Phase 1 of E9-1-1 provides the operator with your phone number and the area you are in via the network antenna receiving your call.

Phase Two of E9-1-1 is designed to provide more accurate location information than Phase One. E9-1-1 emergency operators that have the necessary systems deployed will not only receive the callers phone number but will also receive geographic co-ordinates associated with the callers approximate location. A caller's location will be automatically determined using special technology enabled in the chatr network and will help ensure that all callers get the proper help as quickly as possible.

Any customer registered on the chatr network using any chatr handset in an area served by E9-1-1 that has the necessary systems deployed will have access to Phase One and Two. This includes chatr customers in their local area and chatr customers visiting an area in Canada served by E9-1-1.

Enhanced 9-1-1 may not be available in certain areas.